Frequently Asked Questions

Our analytics platform integrates with all major e-commerce platforms including Shopify, WooCommerce, Magento, PrestaShop, BigCommerce, and many others. We also support custom-built e-commerce solutions through our flexible API integration system. If you're using a platform not listed, our technical team can work with you to establish a connection.

Implementation time varies depending on your platform and requirements. For standard integrations with popular e-commerce platforms, most dashboards are live within 5-7 business days. More complex custom integrations or enterprise solutions may take 2-4 weeks. We'll provide a detailed timeline during your consultation based on your specific needs.

Yes, comprehensive training is included with all our packages. We provide live training sessions for your team, covering how to interpret the data, use key features, and create custom reports. We also provide detailed documentation, video tutorials, and ongoing support to ensure your team gets maximum value from the analytics platform.

Absolutely. Our dashboards are highly customisable to match your business objectives and industry requirements. You can choose which metrics to display, create custom KPIs, set up automated alerts, and design reports that focus on the data most important to your business. Our team will work with you to configure the perfect setup for your needs.

Data security is our highest priority. We use bank-level encryption for all data transmission and storage, maintain ISO 27001 security standards, and are fully GDPR compliant. Your data is stored in secure European data centres with redundant backups. We never share client data with third parties and provide detailed security documentation upon request.

We provide comprehensive ongoing support including technical assistance, regular system updates, and strategic consultation to help you maximise your analytics value. Support levels vary by package, ranging from email support for starter plans to dedicated account managers for enterprise clients. We also offer regular review sessions to optimise your analytics setup as your business grows.

Yes, our platform provides multiple export options including CSV, Excel, and PDF formats. You can also connect to our API to automatically sync data with other business tools like accounting software, CRM systems, or business intelligence platforms. We believe your data should be accessible wherever you need it.

We offer flexible contract terms to suit different business needs. Our Starter and Professional packages are available on monthly contracts with no long-term commitment required. Enterprise solutions may include annual contracts with better pricing. You can upgrade, downgrade, or cancel your service with 30 days' notice.