Data Privacy Policy
Last updated: 15th January 2026
Data Controller Information
gridhubnexae AS, with registration number 963258741, is the data controller responsible for your personal data. We are located at Grensen 24, 0163 Oslo, Norway. For privacy-related enquiries, please contact us at privacy@gridhubnexae.pro or by telephone at +47 21829213.
Data We Collect
The data we collect includes personal information you provide directly to us and information collected automatically through your use of our website and services. When you contact us or use our analytics services, we may collect your name, email address, phone number, company information, and details about your e-commerce business requirements. We also collect technical information such as IP addresses, browser types, and usage patterns to improve our services and ensure security.
How We Use Your Information
We use your data to provide our e-commerce analytics services, respond to your enquiries, and improve our offerings. The use of your data is based on legitimate business interests, contractual necessity, or your consent. We process your information to deliver analytics dashboards, provide customer support, send service updates, and ensure the security of our systems. We may also use anonymised data for research and development purposes to enhance our analytics capabilities.
Cookies and Tracking Technologies
We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about the cookies we use, please refer to our cookie policy.
Data Sharing and Disclosure
We do not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating our business, such as hosting providers, email services, and analytics tools. These providers are contractually obligated to protect your data and use it only for specified purposes. We may also disclose your data when required by law or to protect our legal rights and interests.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Customer data is typically retained for the duration of our business relationship and for up to seven years thereafter for legal and accounting purposes. Website analytics data is retained for up to 26 months, whilst marketing data is deleted within two years unless you have provided ongoing consent for its use.
Your Rights
Under the General Data Protection Regulation (GDPR), you have several rights regarding your personal data. These include the right to access your data, request corrections, request deletion, restrict processing, data portability, and object to processing. You also have the right to withdraw consent where processing is based on consent. To exercise these rights, please contact us at privacy@gridhubnexae.pro. We will respond to your request within one month.
International Data Transfers
Your data is primarily processed within the European Economic Area (EEA). If we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or transfers to countries with adequacy decisions. We will inform you of any such transfers and the safeguards implemented.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, access controls, regular security assessments, and staff training on data protection. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete such information promptly.
Contact Information
If you have any questions about this privacy policy or our data processing practices, please contact us at privacy@gridhubnexae.pro or by phone at +47 21829213. You can also write to us at gridhubnexae AS, Grensen 24, 0163 Oslo, Norway. If you are not satisfied with our response, you have the right to lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet).
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. For significant changes, we may provide additional notice through email or other communication methods. Your continued use of our services after such changes constitutes acceptance of the updated policy.